When it was time to pay, my surf instructor today asked if I use Venmo.
Venmo has IMO ridiculously high default transaction limits (thousands of dollars) and does not (according to their support rep), give users ANY way to lower them.
Which seems like some evil bullshit to me, given they offer zero recourse in the case of a transaction that goes awry.
They advertise themselves (in big letters) as “Fast, safe, social payments”.
Who in the hell makes “social payments” transactions of $2,000, and weekly total “social transactions” of $4,999?
Okay, maybe some of you do.
But I’d guess most of us wouldn’t.
If they’d let users set their own lower limits (if desired, for example transaction limit size to say $100 or $150), I would use Venmo from time to time to make the occasional payment for coffee, splitting a lunchtab, or pay my surf instructor.
But, they are IMO too-clever, too-greedy asshats.
“No way,” I replied to to my Surfing instructor. He then pulled out his little Square reader, where I have far greater protection against transaction mistakes than Venmo’s lame policy: “Venmo Support can only reverse a payment if the recipient gives their explicit permission”
Transaction limit safeguard options are always Good.
Companies that won’t let you set them, and also provide no recourse in case of mistakes, are Bad.
If more people would “just say no to Venmo” (and tell them why) maybe they’d listen.